“What are you interested in?” It’s a simple, yet bold question. One that’s driving a new kind of marketing engagement for Cox Media Group. We call it Progressive Profiling—the simple act of observing inbox behavior or asking the recipient what they are interested in and then serving up just the most relevant content. And it’s transforming an age-old question into a modern conversation.
Cox came to the table with preexisting email campaigns. Some, such as a Welcome, Re-Engagement and Daily Reminder emails, fit their business model very nicely. But they weren’t delivering. So BrightWave dug deeper, and after a massive 360º analysis and data dive, found target areas to increase engagement. We decided to do that by observing implicit and explicit news preferences—then serving only the headlines that resonate in daily touches.
Progressive Profiling is complex, but it shouldn't be complicated. It’s simply seeing beyond the inbox to what really matters: Are readers interested in sports? Do they want today’s political drama? What’re they doing this weekend? BrightWave’s inbox preference collection technique allows readers to let us know in a snap. Or rather a click. Our innovative tech utilizes interactive design and a tracking pixel to get the job done.
The Cox Welcome Series was ground zero. The juncture where new subscribers and new subscriber behavior meet. Will they open the email? What will they click? How long will they engage? BrightWave observed these behaviors, and more, enabling Cox to start dynamically populating emails with content tailored to each subscriber’s interests.
Our BrightWave team is incredibly responsive to our needs and is critical in helping us drive and measure positive customer engagement during a pivotal time in our business.