Synovus is a modern finance company with deep roots in its local communities. A huge initiative for 2017 was the rollout of enhanced credit cards with deeper rewards and more enticing cash back options.
BrightWave helped Synovus tell the story of their revamped credit cards with a highly dynamic email series that touched on seasonally relevant topics. The question on the mind of every marketer when investing in dynamic content development: Was the lift worth the effort? The answer’s yes. In a highly rewarding way.
With five different credit cards getting significant improvements to their rewards models, Synovus needed to:
Communicate changes to cardholders
Educate cardholders on new benefits
Increase card usage and overall spend
In the cross-channel scheme of things, email was a perfect solution for these challenges. In addition to designing a five-touch email series for each of the five audiences, we designed custom landing pages to clearly and concisely outline all the new rewards.
Email was the perfect solution for these challenges, since we could deliver highly targeted messages.
To keep engagement up throughout the series, BrightWave created a strategic messaging matrix indicating when cardholders would be most receptive to communications.
We incorporated tip-style content for shopping and traveling, personalized by card type and scheduled to deploy during key spending periods such as Black Friday. In the days after Christmas, cardholders would receive a reminder to take advantage of the points or cash back they racked up with their card while holiday shopping.
Email drives 18x more Black Friday sales than social.
With custom emails and custom landing pages, Synovus cardholders were encouraged to take advantage of their card’s cash back and points features during their holiday shopping rush.
Our BrightWave team is incredibly responsive to our needs and is critical in helping us drive and measure positive customer engagement during a pivotal time in our business.